See our Plan FAQ for plan information.
Can I delete images to free up the monthly compression quota?
No. Once an image is compressed, that usage is taken off your monthly compression quota. Deleting or reverting the image will not free up more compression quota. You must wait until the next billing cycle to use the quota again or upgrade your plan. Read more here
Google says my page speed hasn't improved? Why didn't your app work?
Why hasn't the app found all my images?
As it says in our app listing, Crush.pics can compress product, collection, and asset folder images. Any images stored in the Settings > Files area of the Shopify Admin cannot be compressed or even accessed. This is because Shopify does not allow access for apps to this area so it is impossible for us to compress them. If Shopify opens this access up, we will add that functionality to our app.
This includes homepage slides/banners, blog images, images in product descriptions, and images in pages.
I deleted images from Shopify but they still show up
The app caches images for 30 days so if you delete them, they will still show in the app for 30 more days before disappearing. This is to ensure that we can restore any compress images if the user wishes.
The app hasn't compressed all my images - why?
The paid plans can compress product, collection, and asset folder images. This means that any images stored in Settings > Files of Shopify cannot be compressed because Shopify does not allow app access to that area.
Can I change file names or ALT tags with your app?
Yes! We have a new SEO feature that can do this for you. You can see our guide for that by clicking here
Does Crush.pics change my images?
No. Image compression is the process of encoding or converting an image file in such a way that it consumes less space than the original file. It reduces the size of an image file without affecting or degrading its quality.
Our app doesn't add any scripts to your site and all aspects of your image will remain the same, except the compression.
How can I change what type of compression I use?
Easy! Just click Settings and select your compression type. See our guide here
Why didn't the app compress all my images?
Shopify's API only allows access to product, collection, and asset folder images. That means any images in Blogs or Pages will not be included in the compression.
If that's not applicable to you, it's possible that you've used your plan's quota and need a higher plan to compress all your images.
How much will Crush.pics improve my site?
There are a lot of different factors and it will vary by each store. Best thing to do is try our app and see what you think! Read our article here
Can I stop compression after it has already started?
You cannot cancel a compression after it has already started. You will need to wait until compression is complete and then you can revert your images if you'd like.
How do refunds work?
If you are given a refund, it will be sent through Shopify's Billing system. Your refund will be sent to your Shopify account and is then managed by Shopify. It typically will stay as an App Credit and be applied to future app charges on your Shopify invoice. You can read more on Shopify's Help Center.
Do you have a partner or affiliate program?
Yes! You can read more about it and contact us regarding it by checking out this page.
When is support available?
We try and answer all support requests within a day but sometimes weekend support can take longer.